Patient engagement and experience is about putting patients at the heart of hospital services.
We believe that people have a right to be actively involved in decisions that affect their lives and well being. The trust listens to and involves patients, carers and the public in all aspects of hospital activity.
Patients, carers and members of the public have the opportunity to get involved in decisions about their healthcare and influence the services they use.
For more information email ecn-tr.patientexperience@nhs.net.
Patients admitted to East Cheshire NHS Trust's hospitals will be encouraged to answer a single, simple question to gauge how well their expectations are being met. The question is ‘Overall, how was your experience of the service? using a 'very good' to 'very poor' scale.
Feedback will allow wards and departments to monitor and improve the services they offer.
If you visit any service within East Cheshire NHS, you might be asked to fill out a survey. Please complete to the best of your ability, so we are able to ensure our services meet your needs.
NHS national surveys
The trust takes part in a national programme of surveys to improve patients' experiences of the trust. Taking part in the survey is voluntary and all answers are confidential. If you are selected to take part, you will receive a questionnaire in the post and text message reminders. Surveys are related to inpatients, A+E, maternity, children's and cancer. Previous survey results can be found at www.cqc.org.uk.
If you do not want to take part, or have any questions about the survey please contact Catherine Allbright, Patient Experience Manager by emailing: catherine.allbright@nhs.net or ecn-tr.patientexperience@nhs.net. Alternativelyt call 01625 661560.
Our Patient Experience Panel is comprised of patients, carers and members of the public who work with the Trust to ensure that the views and experiences of patients and carers are heard and acted upon. Please contact the team for more information or if you would like to join.
East Cheshire NHS trust is working to become veteran aware. Part of this process is looking to seek feedback/information from veterans and relatives about how we can improve our services. If you would be interested please email: ecntr.patientexperience@nhs.net.
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